Shipping policy

Aloha! Thank you for supporting Leo & Lei 🌴 Here’s everything you need to know about how your order gets from our hands to yours.

 

Production & Processing Time

Every piece from Leo & Lei is made to order, just for you 🌺 Please allow 7–10 business days for your order to be handmade and prepared for shipment. Because each item is crafted individually rather than pulled from pre-made stock, occasional delays can happen — especially during busy seasons, restocks, or new collection launches. We appreciate your patience and promise your order is worth the wait!

Shipping Rates & Delivery Times

Once your order is ready, shipping time is separate from and in addition to the production time above. Shipping costs and estimated delivery windows are calculated at checkout based on your location and chosen shipping method.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey home. 

Lost, Delayed, or Damaged Packages

We package every order with aloha, but once it’s in the carrier’s hands, delivery timing is out of our control. If your package is lost, significantly delayed, or arrives damaged, please reach out to us at hello@leoandlei.com within 7 days of the expected delivery date, and we’ll help make it right.

 

Address Accuracy

Please double-check your shipping address at checkout — we’re not able to make changes once an order has shipped, and we’re not responsible for packages sent to an incorrectly entered address.

Questions?

We’re here to help! Reach out anytime at hello@leiandlei.com and we’ll get back to you as soon as we can.